Learning Every Day

Following The Path To The Best Working Environment

Jenny

Houston, Texas

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CAREER OBJECTIVE

Find an opportunity to demonstrate, and expand, my knowledge and skills on office duties, sales, and customer service using computers, and different operating systems.

SUMMARY

Expertise Bilingual (English and Spanish), with extensive experience on customer service, inside sales (retail and wholesale), and office/clerical related duties, which includes filing and data entry via Windows/Microsoft programs, and Internet research.

EDUCATION

2010-Present-Capella University

Concentration:  Marriage and Family Therapy

2010 – Present Middle Tennessee State University; Murfreesboro, TN
Concentration: Healthcare Administration (Expected graduation: 2013)

12/2009 Associate Degree (Graduate) Concentration: Office Management Tech
Volunteer State Community College Gallatin, TN

1997 High School Diploma—Deer Park High School Deer Park, Texas

SPECIAL SKILLS

• Bilingual (English and Spanish)
• Interpersonal skills
• Leadership
• Problem solving
• Communication
• Organizational skills
• Work under minimum supervision
• Able to work in a teamwork and office environment
• Fast learner
• Typing: 65 wpm approx
• 10-key by touch
• Intermediate Experience on IE 8.0, Win XP, Vista, MS Office 2007 (Excel, Word, Access, Power Point, Outlook)

JOB EXPERIENCE

Member Services Representative (09/13/10 – 05/30/2013)

Appeals Associate (05/31/2013 – Present)

Nashville, TN

• Providing superior customer service to all members
• Assisting members with their inquiries including but not limited to their individual
Medicare advantage plans, benefits, co pays, claims, referrals, etc
• Applying my teamwork skills by communicating with other departments via e-mail or using internal system used to document each call
• Taking an average of 50-80 calls a day depending on the daily call volume
• Applying my typing, communication, listening, and organizational skills

Customer Service Team Lead (07/06/2006 – 02/08/2010)

Antioch, TN

• Provided leadership, guidance and support to a team of 15-17 representatives
• Delivered superior customer service to all customers
• Provided advice to employees on where and how information could be found
• Assisted with training completion records and other special projects as directed
• Made observations, reading and writing, communicating with others in person and through MS Outlook, Word and excel
• Assisted other departments resolving billing inquiries or documentation needed for billing of diabetic (DME) supplies
• Helped each customer, English and Spanish-speaking, by researching and solving their concerns about their orders or billing statements

Customer Service Lead (01/2003 – 04/2006)

Nashville, TN

• Welcomed customers with courteous and professional manner
• Processed car rental agreements through a system of their own using IBM compatible computers and Oki data printers
• Applied my sales skills for up sells and car upgrades
• Answered phone calls from a 5-line system
• Processed rental extensions
• Booked reservations
• Solved customers concerns

Inside Sales Representative (12/2001 – 4/2002)

Houston, TX

• Welcomed visitors and walk-in customers with a professional and polite manner
• Took phone orders for a direct footwear importer using a 3-line phone system
• Processed orders using QuickBooks Pro
• Entered Customer information and invoices in the system
• Kept inventory up-to-date
• Performed tasks using Win XP Professional
• Applied a follow-up system of my own, which helped me increase my sales
• Used my strong communication and office skills to help the customers